We are hiring a Technology Development Lead

MENTOR Canada is seeking a qualified and dynamic Technology Development Lead (TDL) to assist in identifying, setting up, and managing projects to create, modify, or improve technology. Working with both internal and external stakeholders and resources, the TDL will support the evolution of MENTOR Canada’s digital products, internal operational support systems, and the connections between them.

Responsibilities

 

Digital Products Support
  • Assist with support of digital products.
  • Take ownership of support issues related to product development.
  • Document, assess, and prioritize issues.
Digital Products Development and Project Management
  • Elicit feedback regarding product improvement or enhancement including overall product design, aesthetic, usability, workflows, UI, both functional (e.g., add feature to export data) and non-functional issues (e.g., encrypt data at rest).
  • Coordinate with internal team (e.g., tech support and training, communications and marketing, partnership and network relations) and external stakeholders (e.g., developers, designers, testers) to produce and execute product development plans.
  • Establishing and verifying product quality standards, acceptance criteria, and release criteria for digital products.
  • Using an Agile approach support the development/implementation/completion technology related project and initiatives.
  • Produce, organize, and maintain technical documentation and associated artifacts, plans and records related to each product, its evolving deliverables, its development, and its deployment.
Internal Systems Development
  • The same responsibilities as for digital products, but for MENTOR Canada’s internal technology systems supporting its operations.
  • Integration of internal systems with digital products (e.g., integrate CRM with relevant data from Mentor Connector).
General Technical Assistance
  • Provide technical assistance where necessary to identify, assess, and troubleshoot issues with both digital products and internal systems.
  • Assist in the production and maintenance of documentation.
  • Research and report on technical concepts, ideas, or issues.
  • Perform small systems administration and coding tasks.

Qualifications

  • Must currently reside in Canada and be eligible to work in Canada.
  • Must be available during Canadian Business Hours 9 am Atlantic to 4pm Pacific.
  • Must be willing to work odd hours where necessary (e.g., nights, holidays, weekends).
  • Experience in technical writing, communications, human-centered design, or equivalent work experience.
  • Exposure to desktop publishing, productivity, content management, and support and helpdesk software.
  • Knowledge of project management methods.
  • Strong interpersonal skills including written, verbal and listening communication is required.
  • Enjoy working in a complex, multi-stakeholder team environment.
  • Ability to identify and complete meaningful tasks with minimum supervision.
  • Strong ability to analyze, solve, and communicate problems.
  • Attention to detail and accuracy.
  • Ability to understand and abide by security and privacy policies.
  • Ability to multi-task under pressure.

MENTOR Canada offers

  • Virtual work environment
  • Flexible working hours
  • Comprehensive Benefits Package (after 3 months)
  • Travel opportunities (once travel restrictions are lifted)

Are you looking for an exciting opportunity with an entrepreneurial non-profit team where you can positively impact the lives of young people?  Let’s talk.

Application Process

MENTOR Canada, an initiative of Big Brothers Big Sisters of Canada, is committed to principles of anti-oppression and employment equity, and strives to create an inclusive workplace that promotes and values diversity. We strongly encourage people who self-identify as Indigenous, racialized, Francophone, immigrant, refugee, differently abled, LGBT2SQ+ or as members of other equity seeking groups to apply. If accommodation is required during the hiring process, please inform the hiring committee once selected for an interview. 

Apply Today